Global Shared Services Centre
Centralized HR, payroll, finance and IT transactional services provided to around 150 UNICEF offices worldwide.
One of UNICEF’s mandates is to continuously improve. Our evolution and innovation point towards one goal: improving the lives of children and their families. Pivotal to continuous improvement is working smarter, maximizing benefits, and reducing operational costs.
In 2016, UNICEF began an ambitious change – to centralize HR, payroll, finance and IT support functions in a newly established Global Shared Services Centre (GSSC) in Budapest, Hungary.
This centre consolidated operational functions from UNICEF offices worldwide — and it now serves UNICEF’s over 15 thousand staff. The centre offers services benchmarked against the highest industry standards.
We streamline, change and re-prioritize because the more efficient we are, the more impact we can have for the world’s children.
More than 300 staff members at the centre process transactions for UNICEF’s offices and staff worldwide. These transactions include HR entitlements, payroll, onboarding and separation processing, invoice processing, payments, master data management, general accounting management and global helpdesk services.
Thanks to the GSSC, the reduced time that UNICEF offices spend on transactional processes can be redirected to support critical work on the ground to deliver results for children.
Hungary was selected as the location for the GSSC based on several key factors:
- A relatively low business cost
- A highly qualified local workforce
- Availability of support infrastructure such as technology, transport and telecommunications
Budapest is also ideally located from an operations perspective; its central location allows for good time zone coverage across all regions where UNICEF operates, thus increasing the speed of delivery and cutting down operational costs.
- The GSSC’s biggest benefit is to save time for our field staff. Reducing transaction processing in offices allows for colleagues in the field to focus on UNICEF’s mission.
- Through economies of scale and lower operating costs, the centre saves UNICEF an estimated $25 million annually.
- End-to-end process visibility allows UNICEF to better identify risks and irregularities and to detect and prevent fraud.
- Robust recruitment, training and quality assurance processes lead to improved transaction data resulting in fewer errors and faster service delivery.
- Since its opening, the centre has achieved an estimated $3.7 million in additional savings annually through a combination of transfer of additional services, further streamlining of processes both within the GSSC and in country offices, and through increased automation, improved case management and quality customer service.